Welcome to Cosi Knits.
And so here you will find stylish handmade knitwear, giant knitting and knitting supplies, handspun and hand dyed yarns and from time to time some carefully chosen luxury commercial yarns.
To provide security for both you and me all transactions are through PayPal’s secure payment gateway using almost any debit or credit card, you don’t have to have a PayPal account.
Payment is due at the time of purchase or order and items will be shipped or individually made once payment is received and cleared.
I understand that as soon as you have ordered you want your purchase as soon as possible and I try to ship pre-made items within a day or two of receiving payment. Made-to-order take longer and estimated dispatch times are quoted individually. I will message you to let you know the date of posting.
Within the UK I mainly use Royal Mail second class and first class or courier for larger items. Postage costs quoted include packaging.
EU and overseas packages are sent by airmail with proof of posting or tracked and signed for higher value items. (Signed for service can be included for any order at additional cost if you prefer.) Again for larger
Pre-made items will be shipped within at most 3 – 5 days following receipt of cleared funds. For made-to-order
International shipping may incur customs costs which you are liable to pay so it’s advisable to check before you order.
CUSTOMS – please be aware that for items of a much higher value you may be liable for customs charges applicable within your country. Most often smaller value items are not affected.
CONTACT ME – please do get in touch with me if I can help with anything connected to your purchase. I will do my best to resolve matters. I am grateful for the opportunity to put matters right if you are less than happy with anything.
Let me know as soon as you can and if after our conversation you still wish to return your item then please send back in unused condition within 14 days of delivery, Shipping costs to return the item are the responsibility of the buyer and refund of the purchase price (minus original shipping charges) will be made promptly via PayPal once the item has been received back..
Shipping cost to return the item is the responsibility of the buyer and refund of the purchase price (minus original shipping charges) will be made promptly via PayPal once the item has been received by me.
If you do not receive your item within 14 days of shipping please do keep me informed. I always retain proof of postage and will do everything I can to resolve the issue if I know about it.